Legal

Refund Policy

Last updated: September 16, 2026

The short version: Salon Suite is instantly-downloadable digital software, not a physical product or a service performed over time — once it's delivered, you have everything of value the purchase provides. Refunds are available for genuine problems on our end, not simply changing your mind after downloading.

Refunds are available when:

  • The Software doesn't work as described. If a core feature described on the pricing page (booking, checkout, loyalty points, the layouts) is genuinely broken and we can't fix it within a reasonable time after you report it, you're entitled to a full refund.
  • You were charged more than once for the same purchase (a duplicate/accidental charge).
  • You never received the download due to a technical error on our end or our payment processor's end, and we're unable to resolve delivery within a reasonable time.

Refunds are not available when:

  • You changed your mind after successfully downloading the Software.
  • The Software doesn't fit a specific requirement that wasn't listed in the stated requirements (WordPress, free Elementor, free WooCommerce) — check the install guide before purchasing if you're unsure.
  • You need help with unrelated custom development, hosting issues, or third-party plugin conflicts outside the Software itself — see "Need Something Custom?" on the pricing page instead.
  • The request comes in long after purchase with no attempt made to use the Software or contact us about a problem first.

How refunds work

Payment processing is handled by Lemon Squeezy, our merchant of record — they process the actual refund transaction back to your original payment method once a refund is approved. To request one, email hello@salontemplate.com with your order reference and a description of the issue. We aim to respond within 2 business days.

If you're in the European Union: because this is digital content delivered immediately with your consent at checkout, the standard 14-day statutory withdrawal right for online purchases does not apply once download access has been provided — this is the same standard treatment most digital software and template marketplaces use, not something specific to us.

Contact

Questions about a specific order: hello@salontemplate.com, or use the contact form.

This is a general-purpose template for a small digital product business and isn't a substitute for legal advice — if you're relying on this for a real business, have it reviewed by a lawyer familiar with your jurisdiction (and your payment processor's own merchant-of-record obligations) before publishing it as-is.